Billing Questions

Q: When will my water bill be mailed?
A: Bills are mailed on or about the 1st of the month.

Q: When is my bill due?
A: On the 15th of the month.

Q: If I don't use any water will I still get a bill?
A: Yes, once your service is activated, you must pay the minimum whether water is used or not.

Q: Can I pay by credit card or electronic check?
A: You may pay by electronic check, but not debit or credit card. The bill is sent out on the first of the month, and the ACH (electronic check payment) is taken out of your checking or saving account on the 10th of the month. Please contact the office if you are interested in automatic payments.

Water Quality Questions

Q: What do I do if I am experiencing low pressure?
A: First, check your meter and your property for possible leaks. Second, call our office at
903-626-4330 (24 hrs.) and report low pressure for your area.

Q: Why is my water milky in color?
A: A repair could have been recently allowing air to enter the line causing the milky look. Call
our office at 903-626-4330 and report milky water.

Q: What chemicals does CRWSC add to the water?
A: Chlorine only.

Q: Why does my water taste, look and smell funny?
A: Once there has been an interruption in service, (line breaks and water flow has stopped),
Chlorine, a sensitive chemical, releases an odor and smell that will take several days to clear up.

Q: My water tastes, looks and smell funny. Is it safe to drink?
A: Our chlorine levels are tested daily to ensure safety. Unless you hear of a "boil water" notice
from an emergency situation, your water will always be safe to drink.

Q: Why does debris come out of the faucet when running hot water?
A: Most likely your water heater needs to be flushed. This should be done once a year. Caution:
If you plan on doing this yourself, read the owner's manual to keep from being harmed and/or
damaging the water heater.