To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

What do I do if I am experiencing low pressure?

First, check your meter and your property for possible leaks.  Second, call our office at 903-626-4330 (24 hrs) and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does CRWSC add to the water?

Chlorine only.

Why does my water taste, look and smell funny?

Once, there has been an interruption in service, (line breaks and water flow has stopped), Chlorine, a sensitive chemical, releases an odor and smell that will take several days to clear up.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed.  This should be done once a year. CAUTION:  If you plan on doing this yourself, read the owner's manual to keep from being harmed and/or damaging the water heater.

My water tastes, looks and smells funny. Is it safe to drink?

Our chlorine levels are tested daily to ensure safety.  Unless you hear of a "boil water" notice from an emergency situation, your water will always be safe to drink.

When will my water bill be mailed?

Bills are mailed on or about the 1st of the month.  Bills are also online the day of mailing.  Please set up an account with Paystar to get first hand view of your bill.

When is my bill due?

On the 15th of the month.

If I don't use any water will I still get a bill?

Yes, once your service is activated, you must pay the minimum whether water is used or not.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all.  Call our office and we will help you solve the problem.